Return policy

Make a claim or return goods within 14 days.

If you encounter any issues with your order, or if you've had a change of heart, please contact us within 14 days of delivery. You can do so by sending an email to In your email, please provide the reason for the return. When returning the products, please include the receipt or invoice document, as well as a copy of the email you sent to to Smetanova 1022/19, Brno 602 00, Czech Republic.

View the progress of the complaint / return

Status of my order

You can also print the form and fill it in manually.

The goods arrived damaged or do not match the order

  • If the goods have arrived damaged in the shipment or do not match your order, please contact us.
  • By phone at +44 20 3769 0574
  • Via e-mail

My Orders

Below is a list of the orders eligible for return or complaint.

To view all available orders, you need to log in to your account.