Return policy
Make a claim or return goods within 14 days.
If you encounter any issues with your order, or if you've had a change of heart, please contact us within 14 days of delivery. You can do so by sending an email to support@vilgain.com. In your email, please provide the reason for the return. When returning the products, please include the receipt or invoice document, as well as a copy of the email you sent to to Smetanova 1022/19, Brno 602 00, Czech Republic.
View the progress of the complaint / return
Status of my orderYou can also print the form and fill it in manually.
The goods arrived damaged or do not match the order
- If the goods have arrived damaged in the shipment or do not match your order, please contact us.
- By phone at +44 20 3769 0574
- Via e-mail support@vilgain.com
My Orders
Below is a list of the orders eligible for return or complaint.
To view all available orders, you need to
log in to your account.