Return policy
Make a claim or return goods within 30 days
If there are any issues with your order, or if you've had a change of heart, please contact us within 30 days of delivery. You can email us at support@vilgain.co.uk. In your email, please provide the reason for the return. When returning the products, please include the order number.
View the process of the complaint / return
Status of my orderYou can also print the form and fill it in manually.
The goods arrived damaged or do not match the order
- If the goods have arrived damaged or do not match your order, please contact us.
- Via e-mail support@vilgain.com
My Orders
Below is a list of the orders eligible for return or complaint.
To view all available orders, you need to
log in to your account.